We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.
11-06-2024 04:05 PM - edited 11-06-2024 05:56 PM
Hi Guys,
My eero is now stuck on channel 155, please can fix be applied?
My current firmware is V7.3.3.
Thanks.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
Friday
That is wonderful news @Michelle-TalkTalk as would be the possibility of user selectable channel allocation that I know eero are considering. It does surprise me that they go for such a high channel on the eero 6, when the eero Pro 6 has a high & low 5GHz bands, offer maximum compatibility of 36-48 on the low & it would then probably not matter about the high band using 155. Still that is just my opinion.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
Friday
Sorry to hear that @KeithFrench I have been advised that we are getting the ability to adjust this ourselves without having to send this to eero so this should be much quicker going forward. I'll continue to chase in the mean time.
Thanks
Michelle
Friday
Hi @Michelle-TalkTalk thanks for you efforts. No it is still on channel 155 with firmware V7.4.0-3709.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
Friday
Hi @KeithFrench
I'm really sorry about this and I'll keep chasing this for you. Has anything changed since my last post?
Thanks
Michelle
Monday
OK @Michelle-TalkTalk thanks for letting me know.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
Monday
on 20-06-2024 09:08 AM
I have just got an update of eeroOS to V7.4.0-3709. However, that has still not addressed the channel 155 issue. I will wait to hear from you after your meeting.
Thanks.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 20-06-2024 08:52 AM
Thanks @Michelle-TalkTalk. Of course, if I had the eero Pro 6s then this wouldn't be an issue as the laptop could use the low 5GHz band & the others the upper 5GHz band......
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 20-06-2024 07:23 AM
Morning @KeithFrench
Sorry still no update from eero as yet. We have a call with our Devices Manager this afternoon so I'm hoping for an update then.
Michelle
on 19-06-2024 08:44 AM
on 17-06-2024 09:30 AM
OK, thanks very much @Michelle-TalkTalk
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 17-06-2024 09:28 AM
Morning @KeithFrench
The Devices Manager is back tomorrow so I'm hoping he'll have an update for me then.
Michelle 🙂
on 17-06-2024 09:27 AM
Is there an update @Michelle-TalkTalk yet?
Thanks very much.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 14-06-2024 10:24 AM
Thanks, @Michelle-TalkTalk
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 14-06-2024 10:15 AM
Morning @KeithFrench
Not as yet, we're just waiting for eero to make the change on their side so it could hopefully be today.
Michelle
on 14-06-2024 10:02 AM
Any progress @Michelle-TalkTalk ?
Thanks very much.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 13-06-2024 11:14 AM
No problem 🙂
Michelle
on 13-06-2024 11:11 AM
Thanks @Michelle-TalkTalk
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 13-06-2024 10:50 AM
@KeithFrench The Devices Manager has just messaged me to let me know that he's chased this for an update.
Michelle
on 12-06-2024 10:02 AM
Thanks for the update. Hopefully it won't take them long to make the changes.
Michelle 🙂