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Eero stuck on channel 155, please can fix be applied?

KeithFrench
Community Star
Private Message TalkTalk

‎11-06-2024 04:05 PM - edited ‎11-06-2024 05:56 PM

Message 46 of 46

Hi Guys,

 

My eero is now stuck on channel 155, please can fix be applied?

 

My current firmware is V7.3.3.

 

Thanks.

 

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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45 REPLIES 45

KeithFrench
Community Star
Private Message TalkTalk

on ‎12-06-2024 09:38 AM

Message 41 of 46

Thanks very much @Michelle-TalkTalk 

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Michelle-TalkTalk
Support Team
Staff
Private Message
In response to KeithFrench

on ‎12-06-2024 09:36 AM

Message 42 of 46

Thanks @KeithFrench  I've passed this over and will keep you updated 🙂

 

Michelle

 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎12-06-2024 09:25 AM

Message 43 of 46

Hi @Michelle-TalkTalk 

 

Yes, I have a laptop with a WiFi 6 card that only works up to channel 128 (D-Link DWA X-1850). This is now stuck on the 2.4GHz band. It is not even picking up 802.11ax on the 2.4GHz band either. I did check with the Prime support & the eero 6 does support 802.11ax on both the 2.4 & 5GHz bands, as per the specification. It always used to do work at WiFi 6 on either band with the Sagemcom FAST 266 booster.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎12-06-2024 08:19 AM

Message 44 of 46

Hi Keith,

 

Our Devices Manager has asked if any of your devices are experiencing issues on channel 155 please?

 

Thanks

 

Michelle

 

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Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎12-06-2024 07:34 AM

Message 45 of 46

Morning Keith,

 

I've passed this to our Devices Manager now and will keep you updated 🙂

 

Thanks

 

Michelle

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


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