Eero stuck on channel 155, please can fix be applied?

[KeithFrench]

Hi Guys,

My eero is now stuck on channel 155, please can fix be applied?

My current firmware is V7.3.3.

Thanks.

[Michelle-TalkTalk]

Brilliant @KeithFrench  🙂

Michelle

[KeithFrench]

Hi @Michelle-TalkTalk 

The eero is still on channel 42, so thanks for your efforts. Consider this as closed now.

[KeithFrench]

Will do.

[Michelle-TalkTalk]

Thanks for confirming @KeithFrench  🙂 If anything does change then please let me know.

Michelle

[KeithFrench]

Hi @Michelle-TalkTalk 

No, thankfully, it is still on 42.

[Michelle-TalkTalk]

Hi @KeithFrench 

Has the channel changed again since your last post?

Michelle

[KeithFrench]

Hi @Michelle-TalkTalk @Karl-TalkTalk 

Is there any more progress on this as yet? It dropped down again to channel 42 at about 13:00 today, but I don't know yet if it will hold.

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[KeithFrench]

Thanks @Karl-TalkTalk 

[Karl-TalkTalk]

Hi

I've passed this back to Farrukh for you.

Karl.

[KeithFrench]

Hi @Michelle-TalkTalk @Karl-TalkTalk 

Guess what, at around 03:30 this morning, my 5GHz band went back to channel 155! I have only just noticed this, as I haven't used my laptop today, which is the 5GHz compatible device, that can't work above channel 128.

Please can you get eero to sort this on a more permanent nature?

Thanks.

[Karl-TalkTalk]

Excellent.  I'll let Farrukh know.

Karl.

[KeithFrench]

Hi @Karl-TalkTalk 

Thanks for this, I have had the network down for a short time to neaten up the cabling. It is on channel 36 now, so thanks very much.

[Karl-TalkTalk · Accepted solution]

Hi @KeithFrench 

Confirmation received that your channel has changed, can you confirm if this has fixed it ?

Thanks  

Karl. 

[KeithFrench]

Thanks @Michelle-TalkTalk 

[Michelle-TalkTalk]

Morning,

@KeithFrench  I'm really sorry, this has been raised back to eero again.

Michelle

[KeithFrench]

Hi @Michelle-TalkTalk 

It is now running 7.4.1-26 and I have restarted the network. However, it is still on channel 155 at the moment.

[Michelle-TalkTalk]

Morning @KeithFrench 

Our Devices Manager has come back to advise that the fix has been applied. Would you mind retesting again please?

Michelle 🙂

[KeithFrench]

That is wonderful news @Michelle-TalkTalk as would be the possibility of user selectable channel allocation that I know eero are considering. It does surprise me that they go for such a high channel on the eero 6, when the eero Pro 6 has a high & low 5GHz bands, offer maximum compatibility of 36-48 on the low & it would then probably not matter about the high band using 155. Still that is just my opinion.

[Michelle-TalkTalk]

Sorry to hear that @KeithFrench  I have been advised that we are getting the ability to adjust this ourselves without having to send this to eero so this should be much quicker going forward. I'll continue to chase in the mean time.

Thanks

Michelle