Eero wifi slow

[Staffordgooner]

Hi, I'm on Full fibre with two eero boxes, one connected to the fibre box and one remote upstairs. My average WFi speed varies between 10Mb-50Mb. If I reboot the units it comes straight in at the full speed but quickly drops again as my devices attach. It is affecting mulitple devices. I'd love some help troubleshooting what is causing the drop on my network. Thanks in advance @KeithFrench !

[KeithFrench]

Hi @freak22 

Out of interest, have you ever had a problem where an Eero locks on channel 155 in the 5GHz?

[freak22]

I've been struggling with eeros more than any other router, finally i got it right.

My advise, remove ALL eeros, and start by the number 1 getaway. Your main router. Check connection, if persist, CLEAN and create a new network with only ONE router and check, and start adding new routers one at time. You can "name the new network exactly the old one, for easy connection with all the devices"

Alternative, create a new network with new SSID name. And try adding one by one.. that should point out the issues,, let us know how it goes.

[Michelle-TalkTalk]

Hi Staffordgooner,

How are you getting on? Do you still need assistance with this?

Thanks

Michelle

[KeithFrench]

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

However, other factors should be investigated first. When this happens, what is the status displayed in the app for the internet connection? Do you have any wired connections & if so, how do they perform? Can you connect one of them directly into the ONT in place of the first Eero & do a speed test there, what do you get?

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

Whilst the Eero is supposed to manage Wi-Fi interference, if this is very bad, particularly in the 2.4GHz band, then it cannot do anything about it, no router can. The same goes for any router at that point. Other things that may then need to be investigated are its location within your property and the WiFi bands that you use. 

I will PM you a link for a guide of mine on Wi-Fi interference & initially look at the section called "Are you suffering from interference – prove it first". This section includes full details of Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Do not worry about interpreting the results, I will do that for you.

Please post the screenshots that I have requested in my guide (no photos please they can be difficult to read as text can get out of focus when zoomed in), from the analyser you are using (also in my attached guide). Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large. If they are too small, I will not be able to read them & although I can enlarge them, this puts the text out of focus. If you prefer PM them to me. If you do PM me, then please add a link in there to this thread, so that I can find it easily.