Eero6 - do I need a second one?

[marting5252]

Hi

I have just had Fibre 150 installed and have manged to get both eero6 working and the grandsteam dva. The only problem is the coverage throughout my house is not as good as previously when I used a Talktalk dline extender. Will a second Eero6 fix the problem? Will Talktalk supply a second one FOC and if so how do I order one?

Martin

[Chris-TalkTalk]

Thanks Martin, I'll take a look at this now

Chris

[marting5252]

I have completed my profile.

Martin

[Chris-TalkTalk]

Thanks but could you add your TalkTalk home telephone number or account number too please

Chris

[marting5252]

I've updated my profile as requested.

Martin

[Chris-TalkTalk]

Hi Martin,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and advise you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, Full Fibre account number & if you can, please include the serial number from your ONT in the Private Notes section. Please also try to include an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.