FIBRE 150 BUT NO VOIP

[pengaentu]

I was suppose to be upgraded to Fibre 150 from Fibre 65 on February 16th 2023, eero 6 and gradstream device connected on that day, all good except no blue phone light on the grandstream. I have contacted talktalk via live chat 3 times now and still no voip phone service. One adviser said my phones were too old (rubbish) as ive tried a friends new one. The last adviser told me to wait 12 days for it to activate, that was on the 21st Feb, not confident at all. My account still says im on fibre 65. As far as I am concerned this  is breach of contract, so I cancel this contract and change to a more trustworhy supplier.

[Michelle-TalkTalk]

Hello,

I'm sorry to hear this. Can you try the following, plug the DVA (grandstream) into the ONT, wait for the broadband light to come on then perform a pinhole reset of the DVA, this should get the phone light back on within about 5 mins, once that comes on can you change setup back to normal. Please let us know how you get on.

Thanks