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NEED SOME HELP?

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I have had no broadband for nearly three weeks now due to a faulty plug.

Sarapetipher
First Timer
Private Message

on ‎03-04-2023 04:10 PM

Message 3 of 3

It still hasn’t arrived. Your service is awful. No one cares when I phone up. Each time it takes about an hour and I get nowhere. How hard is it to send a new plug, apologise and reimburse? 

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎04-04-2023 07:29 AM

Message 1 of 3

Hi Sarapetipher

 

I'm really sorry to hear this.

 

I will need to send a replacement router which will include new cables and a returns bag for your current router. Would you like me to arrange this?

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ferguson
Community Star
Private Message TalkTalk

on ‎03-04-2023 04:41 PM

Message 2 of 3

Which router/Hub do you have? If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond. 

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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