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NEED SOME HELP?

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I have had no broadband for nearly three weeks now due to a faulty plug.

Sarapetipher
First Timer
Private Message

on ‎03-04-2023 04:10 PM

Message 3 of 3

It still hasn’t arrived. Your service is awful. No one cares when I phone up. Each time it takes about an hour and I get nowhere. How hard is it to send a new plug, apologise and reimburse? 

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎04-04-2023 07:29 AM

Message 1 of 3

Hi Sarapetipher

 

I'm really sorry to hear this.

 

I will need to send a replacement router which will include new cables and a returns bag for your current router. Would you like me to arrange this?

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ferguson
Community Star
Private Message TalkTalk

on ‎03-04-2023 04:41 PM

Message 2 of 3

Which router/Hub do you have? If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond. 

 

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