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FIbre Support

Get expert support with your Fibre connection.

Broadband failed

Albbiss
Newbie
Private Message TalkTalk

yesterday

Message 3 of 3

Ive had no broadband for nearly 2 weeks, I've tried calling and have hours on the chat!! We should have had an engineer out yesterday but no one turned up, any advice on how I can this resolved before I throw the lot out the door! #nobroadband

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

59 minutes ago

Message 1 of 3

Hi @Albbiss 

 

Can you please update your Community Profile to include your

 

  • Name
  • TalkTalk Telephone number or Account number
  • Alternative contact number

 

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

Karl 

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Gliwmaeden2
Community Star
Private Message TalkTalk

yesterday

Message 2 of 3

Staff will be back on here from Monday, @Albbiss.

 

Make sure that you have completed your community forum profile details for them to identify your account. 

 

Go via your avatar; settings; drop down menu...add your Talktalk phone number or account number in Personal Information. SAVE CHANGES. 

Gliwmaeden2, a fellow customer.
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