Broadband failed

[Albbiss]

Ive had no broadband for nearly 2 weeks, I've tried calling and have hours on the chat!! We should have had an engineer out yesterday but no one turned up, any advice on how I can this resolved before I throw the lot out the door! #nobroadband

[Michelle-TalkTalk]

Good morning,

Thank you. I've escalated this over to our Faults Escalation Team for investigation and I'll post back as soon as we receive an update back. It's possible that the team may also contact you directly.

Thanks

Michelle

[Karl-TalkTalk]

Hi @Albbiss 

Can you please update your Community Profile to include your

• Name
• TalkTalk Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl 

[Gliwmaeden2]

Staff will be back on here from Monday, @Albbiss.

Make sure that you have completed your community forum profile details for them to identify your account. 

Go via your avatar; settings; drop down menu...add your Talktalk phone number or account number in Personal Information. SAVE CHANGES.