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FTTP install, Router Not Delivered

GeorgeDuff
Participant
Private Message

on ‎28-01-2025 08:02 AM

Message 3 of 3

Hi, a few weeks back I went through support to change my FTTC package (which the contract had ended in 2014) to FTTP. The engineer and go live date is this Friday 31st Jan, however I still haven't received the router and digital voice and no email saying it has been even dispatched yet.

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎28-01-2025 09:48 AM

Message 1 of 3

Hi @GeorgeDuff 

 

The router order is progressing and you should receive it this week.

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Gliwmaeden2
Community Star
Private Message TalkTalk

‎28-01-2025 08:13 AM - edited ‎28-01-2025 08:39 AM

Message 2 of 3

Equipment can come just a day before, or with the engineer, on the day, @GeorgeDuff.

 

Your topic is in the queue for attention  - staff should be able to check the order for you.

Gliwmaeden2, a fellow customer.
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