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FTTP install, Router Not Delivered

GeorgeDuff
Participant
Private Message

on ‎28-01-2025 08:02 AM

Message 3 of 3

Hi, a few weeks back I went through support to change my FTTC package (which the contract had ended in 2014) to FTTP. The engineer and go live date is this Friday 31st Jan, however I still haven't received the router and digital voice and no email saying it has been even dispatched yet.

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎28-01-2025 09:48 AM

Message 1 of 3

Hi @GeorgeDuff 

 

The router order is progressing and you should receive it this week.

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Gliwmaeden2
Community Star
Private Message TalkTalk

‎28-01-2025 08:13 AM - edited ‎28-01-2025 08:39 AM

Message 2 of 3

Equipment can come just a day before, or with the engineer, on the day, @GeorgeDuff.

 

Your topic is in the queue for attention  - staff should be able to check the order for you.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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