To whom it may concern
Yesterday I had my appointment with city fibre to install free full fibre upgrade.
Spent two days cleaning up the house,
Made myself available for all of yesterday afternoon
Little did I know that within two hours of entering my property
I would be left with
NO WIRED INTERNET CONNECTION
NO WIFI
NO HOME PHONE LINE
Needless to say I was not very impressed !
Had they have stated at the offset that this would be the case I would not have let them within a million miles of my property !
They cited a blockage between my property & the connection in the street
but failed to tell me as to when or if this would be remedied
Furthermore, my new internal box does NOT even have a socket for my home phone.
How do I make & receive calls to & from land line ?
A COMPLETE & UTTER SHAMBLES !
I do not know why I allowed myself to yet again be taken in by this pitiful company.
your live chat help is utterly lamentable,
I cannot even make a post on your community help boards as they continually fail by not sending me my confirmation email.
Where & when will this nightmare end ?
I wish I had never bothered with this upgrade as all it has done is give me problems
Would not have had anyone within a mile of my house had I have known it would be this much trouble.
As with all things TalkTalk there will not be a single penny in compensation at the end of it !
