Asking for assistance or the next steps here:
We've recently moved home, and opted to stay with Talk talk as our ISP.
We called and advised that we were moving, and were advised by your operator Cameron that our new postcode could accommodate a full fibre 65 connection. All booked for yesterday, 18/12/2024.
The engineers arrived yesterday, and installed the relevant fibre box by drilling through our front wall, and have completed the interior works correctly. However, your installation partner, CityFibre, were unable to connect to any existing fibre infrastructure.
I've called your customer service team and been on hold for over an hour. We have booked a 2nd engineer visit for tomorrow 20/12/2024 and I fear we may be in the same situation, as they will be unable to connect to any fibre infrastructure.
Please advise on our possible next steps. Thank you.
