Hi. I recently had full fibre 150 installed. The eero is all connected and plugged into the TalkTalk super router. Since day one there has been a constant disconnection. I'm lucky to be able to get through a few hours without loosing internet for hours to days even. Repeated phone calls to technical support have not helped.
I also had problems using the VoIP service only being able to receive calls, not make them. I believe I have found the issue there by using a more up-to-date phone.
As far as the fibre connection goes here is some information: (Not sure exactly what the bits and pieces are called)
The eero device is connected to the box on the wall via ethernet. The super router is connected to the eero. The grandstream device is also connected.
I have tried switching the devices on and off, fully resetting the eero and setting everything back up again and whatever technical support has run through. Yesterday for example the internet was offline again (Internet & Gateway eero 6). Switching off and on never worked. I spent hours with technical support, where we once again fully reset things. Nothing would work. This morning an engineer was due to call but the internet was all working fine again and I thought maybe it was now resolved. The engineer was cancelled because all he would see is a working internet. By this afternoon the internet was offline again and still is (10 hours now as of writing).
The lights on the super router (I think that is what it is called!) were all normal, the eero light was a constant white light. Eero app is showing as both offline and again, no devices (wired or wireless) are able to connect. Switching off the eero and talktalk router and restarting has once again failed.
Really at the end of my tether here. Is there something I am missing? Something I haven't tried? Is it possible to use the fibre 150 with either just the eero or the super router, one or the other, or must both be used? I'm just thinking of things to try. Obviously I can't go on this way. I've already been charged £75 when an engineer called shortly after the initial installation because that installation was not completed and I needed another engineer to finish the initial installation - I can't be affording to pay £75 for engineer visits. I already have an ongoing complaint, but honestly there must be something simple here going on. Before the fibre 'upgrade' I never had any of these problems.
Any tips or advice will be greatly appreciated! Thanks.
