Fibre 150 worse than 65!?

[killerjane]

I recently upgraded my package to Fibre 150 as Fibre 65 just wasn’t enough to support me and my partner working from home. 

I received an email on Saturday saying I was live, so installed my Eero as requested. All fine and was receiving high download speeds on our phones. 

Went to log on to my laptop yesterday sat in my office, and I couldn’t get onto the internet. Download speeds were all over the shop. I was working on a Google doc; it would allow me about 2 minutes work before the connection dropped. 

This is even worse than I had before!!

I ran a line test via my dashboard it said an Amber alert and gave me a fault report number. But helpfully stated ‘check back in a few days’ to see if it’s been resolved. I work from home, I’ve got a crazy day of meetings tomorrow and currently can’t even access the internet on my shiny new package.

Has anyone got any advice? I can’t understand why the service is fine on phones but absolutely woeful on laptops!?

[killerjane]

Hi Keith,

To update, this looks like this affecting my MacBook only. I can’t connect it as it doesn’t have an Ethernet port. 

I’ve also sent the old talk talk routers back as requested 🤦🏼‍♀️

[KeithFrench]

Can you connect your laptop via an Ethernet cable to the port on the ONT, in place of the Eero for a couple of minutes? What is that like and please can you do a speed test? This should help to prove if the problem is on the fibre itself or the connection from your devices to the Eero.

If you do not use the landline with Fibre 150, do you have a previous TalkTalk router that has a red WAN port on the back of it? You might be able to try that temporarily as some people complain that the Eero's WiFi signal is poor. That is probably because it is supposed to be used as a mesh network anyway, with at least one other Eero.