We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.
on 14-08-2023 03:24 PM
I am totally confused (not a new experience at my age!).
My package is described as Full Fibre + Mobile (though I do not have a mobile SIM and thought TalkTalk had left this market).
Keeping my landline and call boosts is important for me to keep my other half happy. When I look at package options I see I can have Full Fibre 65 or Full Fibre 65 plus Digital Voice. Both seem to attract the same package costs and have the same terms and conditions.
My question is, can I move from Full Fibre 65 + Mobile to Full Fibre 65 plus Diogital Voice and if so what are the implications both in terms of what physical changes would need to be carried out and what the disadvantages are, if any?
I'm hoping someone can clear the fog for me.
on 15-08-2023 12:06 PM
Hi actomox
Thanks for your post
There is a help page https://community.talktalk.co.uk/t5/Articles/How-Full-Fibre-is-installed/ta-p/2555166 this may give you more information.
Regards
14-08-2023 04:15 PM - edited 14-08-2023 04:57 PM
A big change as the FULL Fibre65 uses different infrastructure that needs to be installed - no longer using the Openreach master socket, if you were on ordinary FTTC Fibre 65 before. But you say Full for both options.
Best to ring the Full Fibre team on 03451 720074 to check, @actomox.
Renewals done online tend to add extras that you might not want.