cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

NEED SOME HELP?

We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.

Fibre 65 cutting out repeatedly

jardinho
Popular Poster
Private Message
Message 3 of 3

Looking for help. Our broadband has been cutting out for short periods repeatedly over the last week. 

This would happen occasionally but has been really consistently bad the last 7 days.  It first came to my attention during the Champions League final where we lost connection around 4 or 5 times. This happens on all connected devices at the same time - phones, tv, ps5. It has also caused many other problems this week while viewing live sport and playing online gaming. 

Please help. 

0 Likes
2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Morning,

 

Can I just confirm, do you have a full fibre connection? Do you have an ONT?

 

Thanks

 

0 Likes

KeithFrench
Community Star
Private Message TalkTalk
Message 2 of 3

Which make/model of Ta;lkTalk router are you using? When it goes down, what is happening to the light(s) on the front? If you have an Eero, you will probably have to interrogate it with their app.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

0 Likes