NEED SOME HELP?

MikeS86 · ‎09-06-2024

At the moment I am on the "Fibre65 package" at45mbs on the normal cable. In a week or two the new fast fibre cable will be connected to my home., when that happens will my speed go up to the approx 65mbs, as generally advertised. ?

MikeS86

Anonymous · ‎10-06-2024

Morning Mike,

Just to confirm, have you signed up to FTTP?

Thanks

Michelle

ferguson · ‎09-06-2024

@MikeS86

I am not sure what you mean by a new cable being connected to your home? This would not usually happen unless you have specifically ordered a full fibre service. The general availability of full fibre in your area would not entail any automatic improvement in your existing service.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Gliwmaeden2 · ‎09-06-2024

Advertising is always an average, @MikeS86.

Your package will come with a specific minimum guaranteed speed.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.