Hi Michelle,
I was contacted on Friday by TT who said they will contact me later today (Monday) to see if the issue has been resolved.
FYI I am 99% certain that I know what the issue is. It has been a steep learning curve over the last couple of weeks with all of the hours I have spent taliking to TT agents stationed in multiple countries throught the world!
After multiple discussions with engineers and my own research I have discovered that the 'One Touch Switching' (OTS) which is supposed to allow customers to transfer between providers with ease is in fact defective.
OFCOM are investigating the issue and report that only about 60% of customers who switch between providers achieve this with no major issues. That means that 40% of customers have issues!
My mother appears to be one of the 40%!
OFCOM also stated that although the providers know what the issue is (OTS) they can stuggle to fix the problem as TT have demonstrated with my mother being without a phone line for over six weeks now!
Its a case a new fangled computer system that was supposed to simplify switching not being up to the task with multiple technical issues - I think I've heard of similar systems before?
Hopefully the phone line issue will be resolved soon as I now wish I had never switched,what with all the hassle and time it has taken up.
It didnt help that my mothers previous provider (Virgin) when asked for a lower package did not offer their cheapest package and it was only when I informed them that I was leaving they almost fell over themselves in offering a better deal but it was too late by then!
