Flashing light on router

[Bonzo71]

Good morning 

I switched over the Fibre 150 yesterday, CityFibre installed the system and TalkTalk supplied a Sagemcom 5464 2 router.

Installation was smooth and system connected straight away however the Internet light keeps going from solid white to flashing amber and back to solid white every couple of minutes, during this period connection seems to drop. I've reset system and router several times but no improvement.

Speed varies between 151mps - 161mps to 108mps - 156mps

Telephone line doe's not work I've plugged in two different handsets, there's no dial tone just a constant single tone.

Can anyone help please?

Dave

[Bonzo71]

Hi Chris,

No this is the speed on the new router connected to the fibre connection box, my speed on the old router was 36.3 down and 8.74 up.

Thanks

Dave

[Chris-TalkTalk]

Hi Dave,

Is that the speed on your old service?

Chris

[Bonzo71]

Karl.

I have also noticed that the speed has also dropped quite a bit please see attached , please advise.

Thanks

Dave

[Karl-TalkTalk]

Hi

Yes, this should then authenticate on our platform.

Thanks  

Karl. 

[Bonzo71]

 Karl,

will this stop the flashing light as well ?

Thanks Dave

[Karl-TalkTalk]

Hi

The service has not yet gone live on our network platform.  The installation has been marked as completed by City Fibre, we are just waiting for our platform to update with the details.  Until this completes, the VOIP (phone) option will not go live either.  Once the system has updated the connection will be stable.

Thanks  

Karl. 

[Bonzo71]

Hi all,

Profile updated (I hope)

Dave

[Karl-TalkTalk]

Hi

Can you please update your Community Profile to include your

• Name
• TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl 

[fr8ys]

I found that my line took a couple of days to settle down as there can be a few updates to the ONT and router.

I reported a similar situation to yours (ex phone) and was advised if this by another customer whose engineer advised him that speeds could flctuate for a couple of days. A pity that all engineers do not advise this.

You are in the staff's queue for a response though.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you