NEED SOME HELP?

Archer2 · ‎27-02-2023

HI

For anyone who has had trouble with the outage in York. Seems like its beyond Talk Talks control wonder what that means for compensation ?

any legal experts on here able to advise what to do next, seems a bit unfair that anyone who has been without a service that we pay for in good faith for over a week is left uncompensated?

would be interested in finding out if anyone has incurred costs due to the internet being out in their home (travel to the office). I know i have

Gliwmaeden2 · ‎28-02-2023

Staff will be back during the day, @Archer2.

Once it's resolved, automatic compensation will be calculated:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

You can check further details about what is covered for residential services in the Ts&Cs (accessed via the link at the foot of the page).

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

Archer2 · ‎28-02-2023

Hi

no it’s still not working the LOS light is still flashing red

Archer2 · ‎28-02-2023

Hi

No the LOS light is still RED i have reset this by unplugging everything joining the control unit inside the large white box and still nothing ?

Anonymous · ‎28-02-2023

Morning,

Can I just confirm, is your connection now working?

Thanks

NEED SOME HELP?

Force Majeure in York ?????