Fttp No External IP

[stevel321]

Despite City Fibre installing my £28pm fttp connection today, I still have no internet. Three phone calls to different TalkTalk representatives and I feel no closer to getting this resolved. I was promised a call back this afternoon but of course that hasn't happened. ONT has 4 green lights as expected but during set up using the eero app, the eero6 is found but like many others on this forum, the eero cannot connect to the internet as I encounter the "No External IP" error. It seems that only Chris at TalkTalk has been able to help others. Hopefully somebody at TalkTalk sees this and can help and we can ensure that other customers don't suffer the same problem. I would attach a couple of screenshots, which may/may not help, but the Browse link doesn't work!

[KeithFrench]

Hi @Andrea967 

If you want help, you cannot use someone else's thread.

To get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

TalkTalk insists on one thread per problem per customer. Please note, TalkTalk makes the rules, not me.

Thanks.

[Andrea967]

Account number  1014669338

[Andrea967]

Having the same issue everything installed but can not get my routor to set up past Access IP address. I am a new customer and have had the email to say my internet is live. IDK my account number.

[Chris-TalkTalk · Accepted solution]

Hi stevel321,

I'm sorry to hear that you're experiencing problems with your service, could you add your account number to the private notes section of your community profile and I'll take a look at this for you

Chris

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.