Full Fibre 150 - laptop will not connect to 5ghz band

[jtunnard]

I have just upgraded to Full Fibre 150 and an Eero 6. Most devices have connected as expected but my laptop will not connect to the 5ghz band. I have updated the driver for the wireless adapter and set it to connect to 5ghz as a priority but it does not connect. The laptop connects to the 2.4ghz band ok but this does not provide the speed or bandwidth of 5ghz. I noticed there have been several similar posts where the Eero selects channel 155 preventing older devices from connecting, some of which are showing as resolved but I cannot tell what was done to solve the problem. My Eero 5ghz band is fused on channel 155 so possibly the same problem. Any help gratefully received.

[Anonymous]

Hi @Sunflower5 

As advised, please can you create your own topic and we'd be happy to look into this for you.

Thanks

Michelle

[Gliwmaeden2]

Please start your own thread, @Sunflower5. 

Return to the message board and click on start a topic.

Staff will need you to complete your community forum profile details too, to identify your account. They will then respond during the day (Monday to Friday).

[Sunflower5]

Hi, 

I've recently come into this problem as well.

Laptop was working fine, then recently only locked into the 2.4Ghz network band. 

Have tried everything mentioned above as well.

What's the fix? Couldn't follow what the thread was advising. 

[Chris-TalkTalk]

OK, no problem, just let us know if you need any further assistance 
 

Thanks
Chris

[jtunnard]

HI Chris,

Given the reply from Eero I will keep the network as it currently is. Thank you for your help.

[Chris-TalkTalk]

Hi,

I've received the following response from eero  "this (making the change) will overall impact the performance of the network for the sake of the laptop which appears to be on seldomly", would you like them to go ahead and make the change?

Chris

[Chris-TalkTalk]

Apologies for the delay, I'm chasing it up for you 

Chris

[jtunnard]

Hi,

My Eero 6 is still stuck on channel 155 on the 5Ghz band. When can I expect the fix to be applied?

[Anonymous]

Hi again,

Great, thank you 🙂 I've raised this over to our Devices Manager and have asked if they can apply the fix for this. I will post back to confirm as soon as this has been completed.

Thanks

Michelle

[jtunnard]

Hi Michelle,

Thanks for the quick reply. I've put the FTTP number in private notes now.

[Anonymous]

Hello,

Thank you. If you click on your profile picture then there is an option for personal settings and towards the bottom there should be a Private Notes section. Then click save changes.

Michelle

[jtunnard]

Hi Michelle,

I do have a FTTP number and I think I have added it to the private notes section

[Anonymous]

Good morning,

I'm sorry to hear this. Have you received a FTTP number? Could you add this to the private notes section of your Community Profile please.

Thanks

Michelle

[jtunnard]

Thank you

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and apply the fix for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.
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