Full Fibre 150 slow speed

[ricksmith]

Full Fibre 150 installed today. Initial speed was around 150mbps down and 170mbps up, as advertised and acceptable. 
Speed test carried out this evening on talktalk website was 85mbps down and 94mbps up, rather disappointing. Any one had similar experience and is it likely to improve or does this need reporting as a fault.

[Philile-TT]

@Frank82 Please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.
Thank you

[Frank82]

I had F 150 installed several weeks ago.   150 Mbs to router from outside  but devices on 2.4 Ghz only reaching 30Mbs.   Tried reconfiguring router to 5Ghz but several devices don't SEE the router.   I was expecting a reasonable speed increase up to 70Mps at least to prevent buffering.   Very disappointing so far.

Frank82

[Anonymous]

Morning,

I'm really glad to hear this 🙂

Michelle

[ricksmith]

Been very good around 150mbps  

[Anonymous]

Morning rick,

How have your speeds been over the last couple of days?

Thanks

Michelle 🙂

[Anonymous]

Hi rick,

Thanks for the update and we'll check back in with you in a few days just to check that your speeds have remained consistent.

Michelle 🙂

[ricksmith]

Hi Chris 

speeds have been pretty consistent today at around 150mbps down and 170mbps up. So looks like things have settled down. Just one question though is it normal to have higher upload than download speed. I have no problem with this it just seems a bit strange.

[Chris-TalkTalk]

OK thanks

Chris

[ricksmith]

The speed test was done over WiFi as there is no spare port on the Eero. I was directly in front of the Eero at the time. Another test done this morning Shows speed of 152mbps. I will monitor sped throughout the day. Hopefully speed will settle down.

[Chris-TalkTalk]

Hi ricksmith,

Speed tests to the eero look OK. Did you run the speed test on a device connected to the eero by Ethernet cable or wifi? Approximately how far was it away from the eero when you ran the test?

Chris