Full Fibre 500 first day

[giwebb1976]

Just had the full fibre 500 installed.  Does it take a while for the line to stabilise?  Getting download speeds of less than 20 Mbps.  Eero 6 pro being used.  Tested from multiple devices sitting right next to the router.

[Michelle-TalkTalk]

Good afternoon,

Ok, thank you for confirming. If you do receive an additional router then we can arrange a router returns bag for you. I'm glad to hear that the speeds have become more consistent.

Thanks

[giwebb1976]

Router arrived on Friday after the engineer visit, but prior to that I had been on to TalkTalk support who told me no router was ever ordered, there had been an issue with the order, so probably going to have another one show up.  Speeds seem to have settled down now.

[Michelle-TalkTalk]

Morning,

Sorry for the delay. Has there been any change since your last post? Did you say that you received the new router on Friday?

Thanks

[giwebb1976]

Online tech support are saying line stabilization and it takes 10 days 

[giwebb1976]

No, because the router wasn't delivered on time, only arrived a couple of hours after he left, but it's actually slower than the old router connected.

[Michelle-TalkTalk]

Hello,

Thanks for trying this. Can I just confirm, did the engineer test the speeds after the installation was completed?

Thanks

[giwebb1976]

Not any better when directly connected

[Michelle-TalkTalk]

Good afternoon,

Thanks for your post. Can I just confirm, what speeds are you seeing if you remove the eero and run a wired speed test directly at the ONT please?

Thanks