Full Fibre Options

[Weevie]

I have been a TT customer for over 20 years and am looking at whether to upgrade my 65Mbps FTTC connection (again) - when I check MYACCOUNT - There is no upgrade available. When I check as a NEW CUSTOMER and add my postcode - the full range of FTTP is available....

Why are new customers given priority over long term existing customers ?

I am currently paying £27 per month for Fibre 65 + £7 for unlimited phone calls

If I upgrade to Full Fibre 150 - @£24 per month -or 500 - @£31per month + £3 phone line - I assume that my existing UK Calls boost will transfer at same price (£7) - making a total of £34 (150Mbps) or £41 (500Mbps) - is there any more discount available to finally get me to transfer ? 

[siphosethu-TT]

Please note that the bot will get as much information to guide you to the correct department, you just have to stay there until you get passed on to an agent. I'm really sorry about this I understand how frustrating it can be. Thanks

[Weevie]

TalkTalk fails disabled customer  who has spent 12 months trying to upgrade yet is unable to - due to BOT that refuses to respond and is unable to transfer chat to a real human..... how stupid this sounds

[Weevie]

I tried LIVE CHAT but couldn't raise a real human

The damned BOT wouldn't answer my questions

And being unable to speak doesn't make this easy

[nambuso-TT]

Hello @Weevie. Thank you for reaching out! To find out which discount you qualify for, please contact our loyalty department, and they will assist you. We appreciate having you in our family:) You can reach them at the number below:

03451725157

They are open Monday - Friday 9am- 7pm and Saturday 9am- 6pm
 

Alternatively, you can use our live chat link:

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529