Full Fibre Options

[Weevie]

I have been a TT customer for over 20 years and am looking at whether to upgrade my 65Mbps FTTC connection (again) - when I check MYACCOUNT - There is no upgrade available. When I check as a NEW CUSTOMER and add my postcode - the full range of FTTP is available....

Why are new customers given priority over long term existing customers ?

I am currently paying £27 per month for Fibre 65 + £7 for unlimited phone calls

If I upgrade to Full Fibre 150 - @£24 per month -or 500 - @£31per month + £3 phone line - I assume that my existing UK Calls boost will transfer at same price (£7) - making a total of £34 (150Mbps) or £41 (500Mbps) - is there any more discount available to finally get me to transfer ? 

[ferguson]

@Weevie 

I am sorry to see this. You need to persevere with live chat given your circumstances, with which I am familiar and sympathetic from many of your previous posts. Just type "chat to agent" when the bot asks about your enquiry and continue that with any subsequent questions. You should then hopefully get connected at which point you should make clear that you wish to contact the loyalty department about an upgrade and what deals are available. You may have to wait until Monday though.

[Billx]

Hello @Weevie,

I confirm and agree that going to the 'My Offers & Upgrades' page within 'MyAccount', does not achieve anything.
One cannot see any Offers or perform any Upgrades.
It is an old link. The only thing one can do on that page, is to connect to TalkTalk Chat.

If you need TalkTalk Chat, there is a much better link to TalkTalk Chat, here:

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broad...

To use this, one does not need to be logged in to MyAccount.

Regarding using TalkTalk Chat,
After logging in to TalkTalk Chat, you'll be connected with Sara the bot. She will ask you to get your full name and your TalkTalk Account Number (or your TalkTalk telephone number). Be patient and wait for those questions.
After that she will give a list of 8 or so options to choose from. Select the most suitable option, and answer any other question. Sara will then connect you to a person. It will take between 5 and 10 minutes to go through Sara. Oh, don't expect Sara to answer any of your questions. Just answer hers.

Now, @Weevie, would you please be able to say, which web page you went to, to see the following?
"upgrade to Full Fibre 150 - @£24 per month -or 500 - @£31per month + £3 phone line"
I am particularly interested in the '+ £3 phone line' bit.

[siphosethu-TT]

Please note that the bot will get as much information to guide you to the correct department, you just have to stay there until you get passed on to an agent. I'm really sorry about this I understand how frustrating it can be. Thanks

[Weevie]

TalkTalk fails disabled customer  who has spent 12 months trying to upgrade yet is unable to - due to BOT that refuses to respond and is unable to transfer chat to a real human..... how stupid this sounds

[Weevie]

I tried LIVE CHAT but couldn't raise a real human

The damned BOT wouldn't answer my questions

And being unable to speak doesn't make this easy

[nambuso-TT]

Hello @Weevie. Thank you for reaching out! To find out which discount you qualify for, please contact our loyalty department, and they will assist you. We appreciate having you in our family:) You can reach them at the number below:

03451725157

They are open Monday - Friday 9am- 7pm and Saturday 9am- 6pm
 

Alternatively, you can use our live chat link:

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529