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Full Fibre broadband upgrade options

callumh89
Team Player
Private Message TalkTalk
Message 3 of 3

I currently am on the Fibre 500 package (500 down 75 up as it was sold to me)

 

This is on bt openreach and i am told the only upgrade is to Fibre 900 which is 1000 down and only 112 up.

 

With cityfibre now available in my building is there any way to move to them as I know they offer matching upload speeds on their packages so I assume moving to them with talktalk i would be able to get 500 down 500 up? is that possible?

 

Thanks

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi callumh89

 

I suspect the only way to switch from Openreach to City Fibre would be to cancel the line fully then reorder asking specifically for a City Fibre connection. 

 

This will mean downtime.

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

If Talktalk uses CityFibre in your area, phone up or use Chat to check specific deals, @callumh89.

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

Available fibre by postcode area can be checked here:

https://new.talktalk.co.uk/tv-fibre-broadband

 

 

 

Gliwmaeden2, a fellow customer.
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