Full Fibre speed dropped after one day.

[twarde]

Had full fibre unexpectedly installed a couple of days ago. The install date given was 14th June but the openreach engineer turned up without prior warning. On install I was getting 520 Mbit download speed but since then the eero app shows 94 Mbit download and 71 upload.  

[Michelle-TalkTalk]

Hello,

I'm glad to hear that 🙂 No problem 🙂

Thanks

[twarde]

Yes, I can make outgoing calls successfully.

Thanks again.

[Michelle-TalkTalk]

Hi,

I'm glad to hear this, and also make calls ok? The copper voice service is being gradually phased out so if everything works with the DVA at the eero then no phone is required at the copper socket.

Thanks

[twarde]

It is working for incoming and dial tone on both the DVA and the copper line. So I assume the copper line will go dead at some point in the future?

Thanks for your help.

[Michelle-TalkTalk]

Hi,

What happens if you connect the DVA to the eero now?

Thanks

[twarde]

Yes, the digital voice was in the original order and I got the voice adapter delivered with the router. Maybe it will change on my planned install date of 14th June? All I want is a message when its done so I can plug my phone into the adapter.

[Michelle-TalkTalk]

Hi,

I'm glad to hear that the speed has improved. The app may just a little while to update to reflect this. If it doesn't change over the next 24hrs then please let us know. Did you sign up for a digital voice service with your package or wasn't this available at the time?

Thanks

[twarde]

Thank you. It is now back up to full speed after testing it on the ONT and then reconnecting the router. The eero app still shows 94/71. Does that speed setting not update in real time? I have closed the app and restarted my phone. Also, do you know when my phone will be switched over to the digital voice? it's still working on the copper line.

Thanks

[Michelle-TalkTalk]

Hi,

Thanks for trying this. Would it be possible to remove the eero and run a wired speed test directly at the ONT so we can see how the speeds compare please?

Thanks

[twarde]

I've just tried the power down of the ONT and eero and there is no change to the speed. The app is still showing 94/71.

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. Have you tried powering down the ONT and the eero and then tried retesting the speeds again?

Thanks