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silverbird63
Super Duper Contributor
Private Message TalkTalk

on ‎03-11-2023 02:41 PM

Message 8 of 8

Hi just had installation today. Lights still flickering from orange to white. Speed test shows status poor.

Please help

Thanks

Not an expert at much just like to learn about as many things as I can
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7 REPLIES 7

KeithFrench
Community Star
Private Message TalkTalk

on ‎04-11-2023 10:40 AM

Message 1 of 8

Hi @silverbird63 

 

@Gliwmaeden2 has pointed out to me that this is a continuation of another thread, which I was not aware of. I can help a lot with wireless reception issues if you want. I will leave it for now, unless you request my help on that thread, which I will subscribe to. Then I will be more than happy to try & improve your problems if WiFi based.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support. NB. Online Chat is now available after logging into MyAccount.

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to silverbird63

on ‎04-11-2023 09:07 AM

Message 2 of 8

@silverbird63, staff will be back on Monday. 

 

Perhaps better to continue on your previous thread to avoid confusion. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to KeithFrench

on ‎04-11-2023 09:06 AM

Message 3 of 8

@KeithFrench, this is a continuation of this issue:

 

https://community.talktalk.co.uk/t5/Full-Fibre/Full-fibre-65/td-p/2988182/page/3

 

So staff are aware and in the midst of support, and there is a Complaint in progress.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

silverbird63
Super Duper Contributor
Private Message TalkTalk

on ‎04-11-2023 08:45 AM

Message 4 of 8

We have full fibre. It's so poor I got 17 this am right next to the router . 

Thank you 

Not an expert at much just like to learn about as many things as I can
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KeithFrench
Community Star
Private Message TalkTalk

on ‎03-11-2023 09:49 PM

Message 5 of 8

Hi @silverbird63 

 

Are these speed tests done on a wireless connection? What speeds were you expecting (I have no idea what package you are supposed to be on)? If you have a PC or laptop with an Ethernet connection, try unplugging the cable out of the red WAN port on the router & connect it to the PC. What speeds do you get there?

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support. NB. Online Chat is now available after logging into MyAccount.
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silverbird63
Super Duper Contributor
Private Message TalkTalk

on ‎03-11-2023 04:40 PM

Message 6 of 8

We have a solid light now white, but speeds only download 45.5 and upload 19 it says status poor. Run into problem .

Thanks

Not an expert at much just like to learn about as many things as I can
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KeithFrench
Community Star
Private Message TalkTalk

‎03-11-2023 04:19 PM - edited ‎03-11-2023 04:20 PM

Message 7 of 8

That sounds like your installation is not completed correctly. 

 

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support. NB. Online Chat is now available after logging into MyAccount.
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