Full fibre 65

[silverbird63]

Hi we have upgraded to full fibre 65 with voip from fibre 65. We go live on 06th September 23, not received new router yet.

Please help CEO.

Thank you

[Michelle-TalkTalk]

Good morning,

Thank you for confirming and please let us know how you get on.

Thanks

Michelle

[silverbird63]

Hi Thank you Michelle,

The matter is being dealt with, we are having another BT engineer out to move the ONT. And remove the cables left by the previous engineer. Speeds are not good. Hopefully it will be sorted soon .

Thanks 

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. Are you still in contact with the CEO team?

Thanks

Michelle

[silverbird63]

Hi we were told on Saturday that there was a conflict with the copper they sorted that but there has been no change so far. The BT engineer out the FF box in a cupboard so we had to extension to bring router out. It is awful thought we could have it fitted were we chose. Not very happy.

Thanks

[KeithFrench]

Hi @silverbird63 

Just let me know if you want my help to get your WiFi at its best.

[silverbird63]

Good morning. We are still having problems the speed jeeps dropping currently 31mbps upload 14. Unstable.

Sorry we ever took up TT offer of free upgrade. Which it turned out not to be so .

Thank you

[Michelle-TalkTalk]

Morning,

Thanks for the update and please let us know how you get on.

Thanks

Michelle

[silverbird63]

Thank you so much you are a real whizz on tech problems. We rang up TT who told us the copper wire was conflicting with FFF, they have now correcting this and asked us to wait 48hrs i.e. Monday to let things settle. So Monday we are having a call from CEO at TT.

So we will wait and see, here's hoping👍

Thanks again have a lovely weekend.

[KeithFrench]

Hi @silverbird63 

Having read through this a bit now, I would ask you to try & run a wired speed test on the cable connecting to the WAN port of the router, that way you shouldn't need to access the ONT directly, as I can appreciate the access problems of it being in a cupboard. This would at least prove if the problem is with the fibre itself (it shouldn't be, they are supposed to check this on the installation).

It might be worthwhile just checking out the state of your Wi-Fi in your property, to at least get that as good as it can be. It could easily be caused by WiFi interference. This is an area where I can help a lot & it is totally free of charge. I would just need to send you a guide, so that you can get me some diagnostic information, which I will analyse for you & suggest ways that you can optimise the Wi-Fi reception, based on the information you supply to me.

Slow speed, intermittent dropouts, breaks in the signal, no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?

[silverbird63]

Thanks wireless. We have the status showing still poor and looking into it. I think it's being looked into in the next 48 hrs. As this whole thing has stemmed from a complaint. We are getting a call in Monday from the complaints manager to check how things are. We can tell her what's going on. 

Thanks

[ferguson]

OK, are these speeds wired, wireless or both?

[silverbird63]

Thanks. The speeds we are getting are only 42  and 19 upload . The status is still poor we now have a solid white light.

Thanks

[ferguson]

There may be a bit of settling in time, from memory of my own installation the ONT calls home a few times in the early hours and days for updates and checks. If all seems OK with that, try the 30 minute switch off on the router. Other than that, you will need to reach out to the Full Fibre team via the usual methods if you want further help before Monday.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

[silverbird63]

Thanks the lan is flickering then solid as is the router. We are OAPs and the ONT is in a cupboard which we have to crawl into. So what do you suggest for now . The home has been upside down since September waiting for this after many TT problems.

Thanks

Thank

[ferguson]

Oh dear, sorry to hear this. What are the lights on the ONT indicating? Are you able to test speeds with a wired device directly connected at the ONT? Also, try switching off both router and ONT for 30 minutes and then restart, ONT first. It's a bit late in the day for a Friday I'm afraid, it may not be until Monday at the the earliest that this gets picked up by the support team. 

[silverbird63]

Hi Chris

Update finally full Fiber today. It is not great we cannot get the speeds promised and the light is flickering orange to white. Speed test says status is poor.

Can you help.

Thanks

[Chris-TalkTalk]

Will do. Have a good day 

Chris

[silverbird63]

Thank you Chris

You have been supportive and kept in touch.

Please check in again and I will give you an update.

Thanks have a good day.

[Chris-TalkTalk]

I'm really sorry this is taking so long to resolve, I know it must be very frustrating. Hopefully the Complaint Manager will be able to answer any questions that you have when they call later and I can confirm that the installation appointment is booked for the 3rd November

Chris

[silverbird63]

Thank you

Hubby got a message saying it would be 12 or 2 and that just tip him over the edge. So we finally had to call them finally get a text conversation to verify that it was 16:00, so another slip up. The agent we spoke to for 3hrs on chat said the info was that we were not ready? Even after a text on Friday saying Mark was working on the network and he would be at our property that day. Then nothing happened we have now after 3 failed attempts to give us a date for 03 November it's been on going since August when all we were questioning was our bill for the new contract we had just taken out. Horrendous all going on while my husband father was dying in hospital. Then we had the funeral to face as well. Just one thing after another with TT, we should get it free for the tear or at least a better service.

Thanks Chris, sorry you have to take the slack for others incompetence.