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When is my installation?

Jason10jedburgh
Team Player
Private Message TalkTalk

on ‎06-11-2023 10:51 AM

Message 3 of 3

My installation should have been on the 1st November, but the team had issues getting fibre to my property.  This was fixed on Friday and there is now a cable outside my house.

 

I tried to contact CityFibre but they say talk to your ISP, so can I confirm when the installation within the house will now happen?

 

Also, I had been sent a new router previously, is it still that router which should be used as it has the phone line covered over?

 

Many thanks.

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎07-11-2023 08:51 AM

Message 1 of 3

Hi Jason10jedburgh

 

You will need to call and ask to speak to the full fibre team on  03451720088  they will need to check your order. 

 

Regards

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎06-11-2023 11:09 AM

Message 2 of 3

Remove the sticker to plug the phone in there once you are on Full Fibre, @Jason10jedburgh.

 

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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