When is my installation?

[Jason10jedburgh]

My installation should have been on the 1st November, but the team had issues getting fibre to my property.  This was fixed on Friday and there is now a cable outside my house.

I tried to contact CityFibre but they say talk to your ISP, so can I confirm when the installation within the house will now happen?

Also, I had been sent a new router previously, is it still that router which should be used as it has the phone line covered over?

Many thanks.

[Arne-TalkTalk]

Hi Jason10jedburgh

You will need to call and ask to speak to the full fibre team on  03451720088  they will need to check your order. 

Regards

[Gliwmaeden2]

Remove the sticker to plug the phone in there once you are on Full Fibre, @Jason10jedburgh.