Hi @Mandisa-TT
It now seems that this may be getting resolved, as TalkTalk did not activate the Full Fibre, which they have done. @F10rrell only has the Wi-Fi Hub1 (Sgaemcom FAST5364), which is totally incompatible with Digital Voice (VoIP). She should be provided with the new Wiu-Fi Hub 3 as it is the standard router. However, an agent kept telling her she had the latest router, which is clearly not the case. Apparently, there is a hold on the router order. I do not know why.
This is going to leave the customer without DV. Hopefully, they might get broadband via the old router connected to the ONT, but that keeps losing its configuration, which is far from ideal.
There is also a problem with the location of the ONT. I suggested to the customer previously that it should go where the old router was, as the WiFi coverage there was good. MJ Quinn who did the installation, put it downstairs right next to the TV, which is the worst possible location, as the electronics in a TV, whether it is on or off, dramatically affect WiFi reception.
@Lorrainef can you help the customer in any way, as she has had a really bad experience with TalkTalk/MJ Quinn?
