Full fibre

[Dazzler1976]

I have a question. I am upgrading from fibre 150 data only and copper phone line to full fibre 500 voip.   I am currently  using Eero 6 but told nit compatible with fibre 500 and I will be sent a WIFI Hub 3  postage at my cost.......

Googling has mixed reviews as always. Is the wifi Hub 3 bettwr to use or should yhis upgrade be given eero routers of a higher model I.e. 6 Pro or something?   And is the Hub 3 going to give me a good reliable connection  upstairs and extension back of house?

[ferguson]

Honestly, with all due respect to @KeithFrench I don't think the equipment is the issue. Other than sorting out HomeSafe, which is something that you would not have encountered with the eero. Had you not wanted a VoIP service I would suggest that you connect the eero to the Openreach ONT and contact TalkTalk to tell them that you have done so in order for any settings to be changed at their end. This is frustrating for those of us trying to help as well as yourself, because there is no longer any TalkTalk support available here via the community, you simply have to reach out to them directly. 

[Dazzler1976]

Very much so. Just telling me I'm on a stability time and will settle down as just changed over?? Idk if that is true or not.

I will try as metioned hub to eero and see what happens if not then yes poss complaints.  

They only have to look at all my chats which are recorded to see how I was treated. Again j only stayed for ease of partner working from home and son  off school 2.5yrs with ASD burnout kinda know how he feels after all this and my partner  is definitely  up for leaving.  Just knowing best  to go for which has call centers in UK and reliably 

[ferguson]

Ah, that looks like a mess. The only thing I can suggest further is that you follow the complaints procedure as outlined in the link at the bottom of the page. 

[Dazzler1976]

Yes that's correct and I have tried phone calls were useless and chatting back and forth to every dept then ping pong around.  Even this morning they said I still have an old apackage fibre 150 on the system even though also shown 500 voip. It should have been wiped off the system if my new fo live date was 9th June.  All I hear is it needs to be cancelled but they told me yesterday  it was removed. They can't communicate  with each other and keep repeating  them selves just reading from a book as same messages from all of them that why I just now want to leave but believe as I applied 9th May my time is up and would now incur £10.20 per month for 24 months 😭😭😭. That's why I've come here for help.   The Internet  seems ok its just when my boys play there games on android phone i het shouted at because they so its lagging and pausing like its switching to 2.4ghz rather than needing 5ghz...

[ferguson]

Thanks for clarifying. I was just puzzled by the comments you made about TalkTalk saying you have not cancelled a  previous account? I wonder if somehow they are still seeing the City Fibre service as live, even though it isn't? And why your speed hasn't increased? Perhaps that is a line of enquiry you may want to pursue with them. 

[Dazzler1976]

Many thank I will try that. Will try using hub then lan to eero 1st see how it goes 

[KeithFrench]

Obviously, then only use the new Oenreach ONT, all the rest of everything that I have said still applies.

[Dazzler1976]

The open reach guy unplugged power supply to old ONT and unplugged fibre cable into house from ONT from city fibre as now on openreach.  NEW cable run from road to their grey box outside house  terminated to NEW ONT white box then a new fibre cable drilled into property 

[KeithFrench]

Being by the TV will not only prevent the WiFi signal from travelling very far in that room, the second eero in that case won't get a reasonable signal, making that almost a waste of time.

[Dazzler1976]

Appreciated will try when kids give me a break 😔.   

[KeithFrench]

Sorry @Dazzler1976, what was decommissioned?

Being by the TV is simply the worst location for any router. If you do not have a Grandstream DVA for the Digital Voice, you could probably use the Hub 3 for that. Turn its WiFi off, connect an Ethernet cable from its WAN port to a spare Ethernet port on the rear of one of the eeros. I haven't personally tried that, but I would think that it should work.

[Dazzler1976]

Decommissioned  as in was unplugged from power supply and the optic cable was removed  from the ont.  Outside not sure was done but new open reach grey box installed 

[Dazzler1976]

I deleted my eero account when j was told wifi hub was the answer.   So would need to setup a new account.

It's hard as the ont box is by our TV so awkward to locate the eero to get a power supply but did work before.

We have voip so without the wifi hub 3 how would I plug our telephone in?

[KeithFrench]

Hi @Dazzler1976 

The best solution will be like this:-

1. Connect the gateway eero 6 directly to the ONT. However, very crucially, where is that eero located? It needs to be high up towards the middle of the property. It can be very easy to move it away from the ONT, just buy yourself a long enough Cat 6 minimum Ethernet cable to go between the two. You can hide it in plastic self-adhesive trunking if required. It must also be away from any electronic equipment, including TVs, etc as well as a distance from any water tanks or large metal objects.
2. Site the extender eero 6 halfway between the gateway one & the dead spot. If the speed is slow like that, consider connecting the two eeros together via Ethernet (again Cat 6 minimum) to have a wired backhaul, rather than relying on WiFi.
3. Do you have any Amazon Echo units that come with a feature called eero built-in? These are Echo Pop, Echo Dot (4th & 5th Gen), Echo Dot with Clock (4th & 5th Gen) and Echo (4th Gen) support eero Built-in. These can then be used to extend an eero mesh network by using them as extra extenders. For this to work, the account used with the eero app, must be the same Amazon account as the Echo Dots. There are some limitations like this, but it will be a lot cheaper than buying a third eero 6.
4. In your situation, forget the WiFi Hub.

This is the exact scenario I am using right now & it flies. If yours doesn't when set up like this, then we will need to look at levels of WiFi interference.

[Dazzler1976]

Openreach put their  own white box in our house on the 9th June as per go live date pulled a new cable from road to their grey box outside house then run their fibre into our house to their white box.   ONT  black box was taken off the wall as he said thats their property and they can't remove their stuff. Said keep it in the house and if we move then leave it on the floor.  

[Dazzler1976]

Hi Keith. I have the wifi hub 3 Sagemcom FAST 539 - 1 . T7

I also have 2 eero 6

Thank you

[ferguson]

@Dazzler1976 

Is the Hub connected to the Openreach ONT? Has the City Fibre ONT been decommissioned?

[KeithFrench]

How many eero 6s do you have? Do you have a Sagemcom FAST266 WiFi Booster to work with the WiFi Hub?

[Dazzler1976]

I was also wondering  if the wifi hub was use for the connection  to ONT then if it was in a bridge mode on the 1st eero 6 from the hub 3 and a 2nd eero in our back room  basically  how we used to have it setup.

Thanks @KeithFrench 

[Dazzler1976]

I read that you can disable and put the wifi hum in bridge mode but said easiest it to connect eero to the yellow lan if hub 3 and put eero into bridge mode but nit sure what to do jow with all their rubbish I've been fed.