Full fibre

[Dazzler1976]

I have a question. I am upgrading from fibre 150 data only and copper phone line to full fibre 500 voip.   I am currently  using Eero 6 but told nit compatible with fibre 500 and I will be sent a WIFI Hub 3  postage at my cost.......

Googling has mixed reviews as always. Is the wifi Hub 3 bettwr to use or should yhis upgrade be given eero routers of a higher model I.e. 6 Pro or something?   And is the Hub 3 going to give me a good reliable connection  upstairs and extension back of house?

[Dazzler1976]

Decommissioned  as in was unplugged from power supply and the optic cable was removed  from the ont.  Outside not sure was done but new open reach grey box installed 

[Dazzler1976]

I deleted my eero account when j was told wifi hub was the answer.   So would need to setup a new account.

It's hard as the ont box is by our TV so awkward to locate the eero to get a power supply but did work before.

We have voip so without the wifi hub 3 how would I plug our telephone in?

[KeithFrench]

Hi @Dazzler1976 

The best solution will be like this:-

1. Connect the gateway eero 6 directly to the ONT. However, very crucially, where is that eero located? It needs to be high up towards the middle of the property. It can be very easy to move it away from the ONT, just buy yourself a long enough Cat 6 minimum Ethernet cable to go between the two. You can hide it in plastic self-adhesive trunking if required. It must also be away from any electronic equipment, including TVs, etc as well as a distance from any water tanks or large metal objects.
2. Site the extender eero 6 halfway between the gateway one & the dead spot. If the speed is slow like that, consider connecting the two eeros together via Ethernet (again Cat 6 minimum) to have a wired backhaul, rather than relying on WiFi.
3. Do you have any Amazon Echo units that come with a feature called eero built-in? These are Echo Pop, Echo Dot (4th & 5th Gen), Echo Dot with Clock (4th & 5th Gen) and Echo (4th Gen) support eero Built-in. These can then be used to extend an eero mesh network by using them as extra extenders. For this to work, the account used with the eero app, must be the same Amazon account as the Echo Dots. There are some limitations like this, but it will be a lot cheaper than buying a third eero 6.
4. In your situation, forget the WiFi Hub.

This is the exact scenario I am using right now & it flies. If yours doesn't when set up like this, then we will need to look at levels of WiFi interference.

[Dazzler1976]

Openreach put their  own white box in our house on the 9th June as per go live date pulled a new cable from road to their grey box outside house then run their fibre into our house to their white box.   ONT  black box was taken off the wall as he said thats their property and they can't remove their stuff. Said keep it in the house and if we move then leave it on the floor.  

[Dazzler1976]

Hi Keith. I have the wifi hub 3 Sagemcom FAST 539 - 1 . T7

I also have 2 eero 6

Thank you

[ferguson]

@Dazzler1976 

Is the Hub connected to the Openreach ONT? Has the City Fibre ONT been decommissioned?

[KeithFrench]

How many eero 6s do you have? Do you have a Sagemcom FAST266 WiFi Booster to work with the WiFi Hub?

[Dazzler1976]

I was also wondering  if the wifi hub was use for the connection  to ONT then if it was in a bridge mode on the 1st eero 6 from the hub 3 and a 2nd eero in our back room  basically  how we used to have it setup.

Thanks @KeithFrench 

[Dazzler1976]

I read that you can disable and put the wifi hum in bridge mode but said easiest it to connect eero to the yellow lan if hub 3 and put eero into bridge mode but nit sure what to do jow with all their rubbish I've been fed.

[KeithFrench]

Hi @Dazzler1976 

You can connect them together, although I wouldn't recommend it because they will never work in a mesh. To save me looking back over a longish thread, which one is connected to the fibre ONT?

[Dazzler1976]

Thank you yes I am plugged into the green voip socket.  Never had as many problems since changing routers. Then I recalled some people on eero site saying about bridge modes etc. Tbh I just want it back how it used to be. Basically  I was wrong to upgrade and not leave them this time as they have wasted so much of my time causing g me to burn out 😔

[fr8ys]

@Dazzler1976 are you trying to use both the Hub 3 and Eero?

If you have VOIP use only the Hub 3 and plug the phine into the green socket.

If you want to use the Eero you need a grandstream device to do so. TalkTalk no longer supply these for VOIP connections and the Hub 3 is the only router now supplied for VOIP.

I don't believe you can combine the Hub and Eero to work in combination but maybe @KeithFrench can confirm.

[Dazzler1976]

Sorry me again they have me by the balls as out of cooling period and all they want to do is line tests and still keep saying j have an old package needed cancelling which was done yesterday. 😡😡

I asked them as j have voip vould I connect my eero 6 to the hub disabling something on the hub 3 and use ut in bridge mode so atleast phone is still connected sure I've heard people saying can be done.

They are telling me it wouldn't work as they are by routers???? Any help appreciated I am going out of my nut here....

Thank you 

[Dazzler1976]

Sorry me again they have me by the balls as out of cooling period and all they want to do is line tests and still keep saying j have an old package needed cancelling  which was done yesterday. 😡😡

I asked them as j have voip vould I connect my eero 6 to the hub disabling something on the hub 3 and use ut in bridge mode so atleast phone is still connected sure I've heard people saying can be done.

They are telling me it wouldn't work as they are by routers???? Any help appreciated  I am going out of my nut here....

Thank you 

[Gliwmaeden2]

So sorry to hear this, @Dazzler1976. Unbelievable how stressful these situations can become. And we never get our hours of time back either.

[Dazzler1976]

Hi sorry for delay been a nightmare. I did a few test on wifo and wired and were low.  I sepen today over 4hrs on chat past around the iffice like 3 times.  I was told my old 150 plan was still active so j would have been billed for 2 packages. Then had tk get loyalty to cancel before they could check current 500voip then to be past back to say can do it as I have an chive line issue and need it to be cancelled which was just done. Know o e knew what the he'll they were doing just wasting my time to this time I'm gonna leave and go elsewhere. Its been the worst time ever I've wasted over 14hrs in total to these people. I should still be on cooling period if new plan but even if charged I can't take it anymore. Useless isn't the work it's disgraceful.

Sorry angry 😠 

[Gliwmaeden2]

Can you check it to a wired device?

[Dazzler1976]

 just curso upgrade fibre 150 to 500.  I dud a speed test. I know it wifi to a mobile . I am sitting 1.5mtrs away from router.  Hiw can it say poor when it's near be much fast as openreach said

[Dazzler1976]

Yes I finally found it and blocked most but its niw working I honestly  didn't think at time guess that was beauty of the eero I could see t all on app easily.

Thank you 🙏🏻

[Gliwmaeden2]

Always check all Homesafe settings when some sites that usually connect don't, @Dazzler1976.