Ghost no number messages

[AliMT]

Since changing my line to full fibre I have been getting ghost messages every half hour day and night. The phone does not ring and displays a missed message with "no number". I have emailed, rung, had online chats and written letters, yet no solution. Virgin media customers have had the same problem, Anyone else on here had the same?

[Chris-TalkTalk]

That's great, thanks for letting me know 🙂

Chris

[AliMT]

Thank you Chris. Fingers crossed not had any today. 

[Chris-TalkTalk]

The ghost call issue should be resolved now, please let us know if you experience any further problems

Chris

[Chris-TalkTalk]

No problem

[AliMT]

Thank you

[Chris-TalkTalk]

I've ordered a replacement router, it should be with you within a couple of days. 

[AliMT]

Lights not changed. My vpn tells me router password is weak. I know the router is the problem. Tv catchup works because I have no vpn on it.

[Chris-TalkTalk]

OK thanks. I'll pass the ghost calls issue back for further investigation. Your internet connection looks OK, have the lights changed on the ONT?

Chris

[AliMT]

No posted back. BTW ghost messages have started again. Laptop now no Internet. Am really getting frustrated by all this.

[Chris-TalkTalk]

Hi Ali,

Do you have any of the previous wifi hubs that you've been sent that you can test with before we send another replacement?

Chris

[AliMT]

Thank you.

[Chris-TalkTalk]

OK thanks 

Chris

[AliMT]

That would be good. Preferably one in a sealed box that cannot have been tampered with. I have had routers delivered in open boxes before.

[AliMT]

Hi

Have reset router, yet again, will lyk if problems recur. Am not happy with the router, feel it is unsecured.

[Chris-TalkTalk]

OK, I can send a replacement router out to test with, would you like me to arrange this?

Chris

[AliMT]

Have done that multiple times. I am convinced the router at fault, vpn tells me TT website is unsafe and router has weak password. I want to go to adr but no deadlock letter.

[Chris-TalkTalk]

Thanks for confirming that the ghost call issue is resolved - Have you tried resetting your router to factory default settings? Restore your router to factory settings - TalkTalk Help & Support

Chris

[AliMT]

Hi Chris

Wow it's gone !!!!

Not my only problem though. Got  other problems still, Cannot connect printer or cctv camera, password and username not recognised. Installed a VPN which tells me my router password has weak password connection, I tried to change it but cannot. ( I have changed router password before) Been trying to get a deadlock letter from the chat agents, but no joy. I know problem would be solved if they would only send me a replacement router, but they will not do this. Wrote email to Priscilla M, would not send, then disappeared. 

Suggestions?????

Thanks for getting rid of the ghosts.

AliMT

[Chris-TalkTalk]

Hi Ali,

This issue should hopefully now be resolved. Could you please let me know if you are still experiencing problems

Chris

[Hugh88]

Cheers. Will do.

H