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I'm due for a full fibre connection on 27th Jan 2025.I have not yet received the parcel for fitter

jppreston26jp
First Timer
Private Message TalkTalk
Private Message TalkTalk

Message 2 of 2

I'm due for a full-fibre fitting on the 27th Jan 2025. I have not yet received the  parcel for the fitters to carry out the  connection 

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1 REPLY 1

KeithFrench
Community Star
Private Message TalkTalk
Message 1 of 2

The installer will bring the ONT on the installation day, they might bring the router as well. If TalkTalk are sending out the router themselves, this will not normally arrive until a day or two before installation. 

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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