I need to access my lottery account but it thinks I’m not in the uk because ISP shows offshore

[Sunshinesally]

Any advice how I can change this please?

[Michelle-TalkTalk]

Morning,

Have you tried powering down the router for a full 30 minutes as this will reset the current session?

Thanks

Michelle

[Gliwmaeden2]

Don't use a VPN.

Or meanwhile use phone data to access the lottery site? Staff are not back before Monday, @Sunshinesally.