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NEED SOME HELP?

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I need to access my lottery account but it thinks I’m not in the uk because ISP shows offshore

Sunshinesally
First Timer
Private Message TalkTalk

on ‎08-09-2024 09:28 AM

Message 3 of 3

Any advice how I can change this please?

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2 REPLIES 2

Anonymous
Not applicable
Staff
Private Message

on ‎09-09-2024 07:37 AM

Message 1 of 3

Morning,

 

Have you tried powering down the router for a full 30 minutes as this will reset the current session?

 

Thanks

 

Michelle

 

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎08-09-2024 09:33 AM

Message 2 of 3

Don't use a VPN.

 

Or meanwhile use phone data to access the lottery site? Staff are not back before Monday, @Sunshinesally.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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