I want to move the fibre box location in the same home from ground floor to to first floor

[kaizz]

Hi there,

I have recently moved to a new home and have just installed the full fibre 900 last week. However, I was wondering if an engineer could possibly be sent as by default the Fibre box was located on the ground floor in the living room when the installation took place, and I would wish for this to be relocated to the first floor (upstairs). I am ok with charges that may be occurred if an engineer was to be sent to change the fibre box location.

I look forward to hearing from you soon. 

Kind regards,

[Michelle-TalkTalk]

Morning,

Thank you. I've raised your request to the team that arrange these visits and you should be contacted as soon as possible to arrange this.

Michelle

[kaizz]

Hi Michelle,

I'm here to confirm I've updated my details on my community profile.

Regards.

[Michelle-TalkTalk]

Hi,

Can you please update your community profile to include your:

• Name
• Telephone number or account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[kaizz]

Hi Michelle, 

That's perfectly fine, I have power sockets available nearby - I'd like to confirm the LVR. What are the next steps from here?

Regards,

[Michelle-TalkTalk]

Hello,

This would be classed as a LVR (low volume request) The cost is around £128.40 but the team would be able to confirm this if you did wish to go ahead. The ONT would need to be located near three power sockets if you also have Digital Voice (VOIP). If there is not enough sockets in the new location then the engineer would not be able to complete the move.

Thanks

Michelle