Important information about changes to your TalkTalk Email

[Paul_K2]

Hi There,

I received an email today about changes to TT Email. It stated that I was not a TT Broadband customer and would need to pay £50 to keep my tiscali email address.

I pay a lot for my BB, so do not want to pay the extra. (If I switched to another ISP, I could get a cheaper rate and keep my old TT email address.)

I am a TT customer, just not in a contract at the moment. I have Fast Fibre with a Fibre Boost, but was advised by the community to categorise this under Full Fibre.

As such I would like someone from TT to let me know if I am eligible for free email please?

Kind Regards,

Paul.

[angelique-TT]

@Paul_K2 Please don't hesitate to chat back should you require any other assistance. Thank you. 

[Billx]

Hi, @Paul_K2 

I am sorry if I have disturbed you.

No, I don't have the same issue In fact I don't have an issue.

I was trying to add something to the conversation, not necessarily aimed at you, but generally.

I gave my main response   on ‎18-06-2025 03:52 PM to @mandisa1-TT 

You see some of the staff here on the Community website are giving out incorrect information.

That's what I am wishing to counter.

If you didn't understand everything I said, that's OK, not a problem

Again, I am sorry if you took it, that I might be aiming at you.

Bill

[Paul_K2]

@Billx 

Do you have the same issue as me? If so, maybe best to do as I was advised and set up a new issue.

I am not that familiar with the site, as I seldom log into it (I don't use Webmail at all, preferring IMAP/Outlook. I have a 'fix on fail' policy and it always seems to to be different whenever I log back into it.

So...I am not a TT systems' expert, I am an aging TT user, hence my query. Saying 'that's not telling us very much' is in itself not at all helpful either. I find collaboration works better!

You are correct that the login screen is autofilled, and allows me to follow most of the  7 options specified by one of the TT advisors. And yes, everything you said is correct. I can get in to change my email and/ or pwd. That may not prove a connection, as it's not my system to know in that detail.

Re: your URL, it loaded up Mailbox Manager, which just showed me my email address and a change pwd option.

I'm not sure that proved much, either. It all depends on what is done behind the screen with my email address.

All I know is that from what I fed back to TT support, I am being moved off the list of recipients for the Email move project and hopefully I won't get another email.

Kind Regards,

PK.

[Billx]

@Paul_K2 

You say, "I can go to My Account on the TT website, get a login screen (showing my uname/email & pwd)"

Well, yes. You can see your MyAccount password on the log in screen, because you have already saved it in your browser, and the browser brings up, at that stage. (You are not in MyAccount yet)

But once you are logged into MyAccount and then go to 'My details and passwords/settings' and then to 'Login details' ,

(in order to 'Change your email address or password for My Account')

you can change your MyAccount password to something new, but you cannot see your existing password.

Does that make sense to you now?

Also there is no mention that, any of your TalkTalk email addresses are linked in any way to MyAccount.

Edit: And yes. The authority to log into the Community comes through MyAccount and MyAccount 's password.

Bill

[angelique-TT]

No worries, Paul_K2, you're welcome. @Billx Any advice on this? 

[Paul_K2]

Thanks so much for sorting this out for me and and escalating to take me off the list. @Mandisa-TT 

On Billx's comments, there does seem to be  some confusion, as I can go to My Account on the TT website, get a login screen (showing my uname/email & pwd), and yes the sub-menu steps are different to what is on the screen.

I have to go to another website to get access to the Community (I normally go from my email notification).

Am I doing something wrong, or is this correct and as expected?

Kind Regards,

PK.

[Mandisa-TT]

Hi @Paul_K2 that will mean that everything is as should and mandisa1-TT has escalated to be taken off the moment(our active email users, who are not broadband customers, are being transitioned to sign up to EveryMail) since you do have an active account with us, we do apologize for the inconvenience and I can assure you will not be getting anymore communication regarding this and you will not be charged for the email. 

[Billx]

@Paul_K2 

That's not telling us very much

In my 'My details and settings' (Yes it goes from 'My details and passwords', but that takes one to 'My details and settings'),

I can see my non-TalkTalk email address, that I have to use, as a username, to log into TalkTalk MyAccount

The password that I have set,  to log into TalkTalk MyAccount, does NOT appear there.

From here I can set a new non-TalkTalk email address, or a new password for logging into MyAccount and using my existing non-TalkTalk email address, as the username.

There is no way of viewing the current MyAccount password.

So, how were you able to view your current password, which is used to log into MyAccount?

You say "so I assume that this means it is linked"

So, you mean something is linked to something else.

But, what is linked to what else?

There is no mention of any linking.

So I would not assume that anything is linked to anything else, here.

But there is also the other link at, https://apps.talktalk.co.uk/myaccount/?#/login , as I mentioned above.

This is where all of a customer's TalkTalk email addresses are registered.

Maybe, one would expect that the TalkTalk email addresses registered here are linked somehow to the customer's main MyAccount.

But again, there NO mention or evidence of any linking to MyAccount.

I suppose, NO linking is required, because MyAccount does NOT depend on any of these email addresses.

If you have something different from this, please tell me.

Bill

[Paul_K2]

Thanks Billx, I had noticed that the instructions are 'different' to the actual user interface options.

The 'my details and passwords' sub menu shows my correct email address & pwd, so assume that this means it is linked...unless you know differently?

Will try your URL to see what that shows.

Kind Regards,

PK.

[Billx]

That's OK @nomfezeko-TT 

As I asked @mandisa1-TT , is she saying that TalkTalk is running 2 different systems, to deal with the same thing?

Bill

[nomfezeko-TT]

Thank you for stepping in @Billx 

-Fez. 

[Billx]

Hi, @mandisa1-TT 

I think your instructions  above are incorrect.

---
1. Login to my account.
2. Select Menu
3. Select profile and settings
4. Select my details and passwords
5.  Select TalkTalk mailbox
6. Select add mailbox
7. Enter email credentials which will be your TalkTalk email address and password then click add. 

--

at       "5.  Select TalkTalk mailbox"

There is no longer any "TalkTalk mailbox" within MyAccount

To deal with adding a new TalkTalk email address, one needs to go here, https://apps.talktalk.co.uk/myaccount/?#/login

Are you saying that TalkTalk is running 2 different systems, to deal with the same thing?

Bill

[mandisa1-TT]

Please refer to your Private messages, I have sent you one. If your email address is already linked to your broadband account and the communication was sent in error I will escalate this for you, so we can stop any further comms related to this movement going your way. Thanks

[mandisa1-TT]

You are most welcome and we sincerely apologize for the inconvenience caused and worrying you. I will also be sending you a private message so I can capture your email address and check if it is linked to your account. Thanks

[Paul_K2]

Thanks for your response, Gliwmaeden2. Interesting what you say about moving to a new ISP; again thanks.

I am a pensioner, so telling me I am not a TT BB customer is very worrying.

I have not heard officially from anyone that this email was sent in error, so a formal notification (like davecm) would be helpful.

BTW, I've just seen your subsequent mssg about linking my email, so I'll look at that too.

Thanks again,

PK.

[mandisa1-TT]

Thank you so much for the support @Gliwmaeden2 


Hi there @Paul_K2 In addition to the information provided above. I would assume your email address is not linked to your broadband account, hence you have received communication regarding the changes. Please link your email address to your active TalkTalk broadband account by following the below steps:

1. Login to my account.
2. Select Menu
3. Select profile and settings
4. Select my details and passwords
5.  Select TalkTalk mailbox
6. Select add mailbox
7. Enter email credentials which will be your TalkTalk email address and password then click add. 

Please give us a shout should you require further assistance, we are here to help:)

 

[Gliwmaeden2]

As a Talktalk customer you have email included. 

If you leave, you do NOT, @Paul_K2.

If you go to another ISP, after a few months of webmail access, you currently lose access unless you pay for Mail Plus. 

Instead of paying that to Talktalk, this would need to be paid to Everymail.

Details of that company are here:

https://everymail.com/#:~:text=About%20Everymail,life%20remains%20uninterrupted%20and%20protected.

They are basically the same people who are looking after our Talktalk emails anyway.

As a customer, it's inclusive. If you leave Talktalk, you pay Everymail to keep that access - or just build up Hotmail  / Gmail  / Yahoo or whatever email which you don't have to pay for [just watch storage limits].