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on 04-10-2023 11:09 AM
I have an estimated go live date /broadband engineer appointment this morning. I have received no further confirmation of this since my confirmed order (SO1382448) 19 Sept 23.
I cannot log into my account as my service isn't live yet.
I need to verify this appointment
on 04-10-2023 04:10 PM
@Norfolk2, see the previous reply.
Staff cannot identify your account if you don't complete your community forum profile details.
on 04-10-2023 02:24 PM
Hi Norfolk2
Thanks for your post
I can look into this but first, can you please update your community profile to include:
Name
Telephone number or account number.
Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Regards