Internet Down DY6

[McParland57]

Been trying to get a response from Twitter for over an hour to understand why my connection keeps dropping every <5 mins.

Can anybody advise?

FYI - SamKnows has been taken over by CISCO and I can't find their lookup service..

[Michelle-TalkTalk]

Hello,

Can I just confirm, is the TV the only device which is currently dropping the connection? Is the router located close to any electrical devices that may be causing inteference? Is it possible to move the router closed to the TV?

Thanks

Michelle

[McParland57]

Hi  Michelle

Still not able to run a speed test on either Edge or Firefox browsers.

TV, which is 4 metres away downstairs from the Router which is upstairs. , is still dropping signal occasionally. Three times yesterday during Giro D'Italia coverage.  This is not as frequent with the new router as compared to the old one

[Michelle-TalkTalk]

Good morning,

Does the My Connection issue also happen if you use a different browser? Would it be possible to post a screenshot of what you see what this happens (please remove any personal information before posting) and we can ask the My Connection Team to take a look.

In regards to the TV, how far away is the TV from the router please?

Michelle

[McParland57]

Yes, "TV has lost connection". Luckily it does reconnect within a few minutes but it does stop what ever we are strsaming

[Chris-TalkTalk]

Hi McParland57,

Do you get any message on your TV when it loses connection?

Chris

[McParland57]

Yes I am running it that way (and it fails on different devices)

Yes, the TV actually dropped when I opened this thread, but it was fine most of the day yesterday

TV connected wirelessly

Thanks 

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. Are you running the speed test via your My Connection? Is the TV still dropping connection? How is the TV connected please?

Michelle

[McParland57]

Not been able to run the speed test on my line for 3 days though.  "We've run in to a problem"

[McParland57]

Router received and up and running for 2 days. All looks ok. Only small issue I've noticed is a couple of drop outs from the TV.

Will return old one in bag next week. Thanks.

[Debbie-TalkTalk]

Hi McParland57

Have you received the router?

[Debbie-TalkTalk]

Hi McParland57

No problem 🙂

We will check in again with you once you have received the router.

Thanks

Debbie

[McParland57]

Thanks for all your help chaps.

[Debbie-TalkTalk]

Hi McParland57

Thanks for your reply.  I've ordered the replacement router, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Debbie

[McParland57]

Netgear appears to be holding a connection but is so slow I can't stream anything ;-(

Have tried the TT router and it won't hold a connection.  Could you send me a replacement TT please?

[Debbie-TalkTalk]

Hi McParland57

Yes of course. If the connection remains stable with your own router (Netgear) then I can send you a replacement TT router.

Thanks

[McParland57]

Took a while - did a full reset of old router and I appear to have a stable network connection again.

Will run for 30 mins - and try my current talktalk router again.  And will feedback after that if that's ok?

[Debbie-TalkTalk]

Hi McParland57

Ok thank you.

[McParland57]

I have a Netgear in the garage I'll try....  

HAng on..

[Debbie-TalkTalk]

Hi McParland57

Apologies for this.

If you have tested with a different router at the test socket then the next step will be an Openreach engineer visit.

Would you like me to send a new router for testing first?

[McParland57]

It's now a flashing orange one