NEED SOME HELP?

fr8ys · ‎09-09-2024

Since having fibre 150 we have suffered from the occasional dropouts.

This last weekend we have noticed more and more with the message no internet connection whilst surfing.

These don't last very long but are annoying when they occur.

All devices are connected to the Eero by WiFi.

Is it possible to check my line for errors please?

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

fr8ys · ‎11-09-2024

Will do @Michelle-TalkTalk

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

Michelle-TalkTalk · ‎11-09-2024

Morning @fr8ys

Ok thanks for confirming. I'll keep my fingers crossed. Any change then please let me know.

Michelle 🙂

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

fr8ys · ‎11-09-2024

One drop out to my tablet noticed and again no ! next to the icon.

I'll continue to monitor in case that was an issue with the TalkTalk forum website just being slow to respond as that was the message this time not no Internet.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

Michelle-TalkTalk · ‎11-09-2024

Morning @fr8ys

How's your connection been since the FW update?

Michelle 🙂

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

Michelle-TalkTalk · ‎10-09-2024

Great thank you. If there is no change then I think we should replace the eero.

Michelle 🙂

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

fr8ys · ‎10-09-2024

Just checked and an update was pending so I've initiated it now.

Will monitor and let you know.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

Michelle-TalkTalk · ‎10-09-2024

Sorry for the delay. Does the eero have the latest version of firmware in the eero settings? If not then I think it would be worth updating this just to see how the connection compares? If it does have the latest version then I think we should replace the eero, would this be ok?

Michelle

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

fr8ys · ‎10-09-2024

@Michelle-TalkTalk it went again at 11:01. I checked the ONT box and all lights were on.

One thing I did notice was the wifi on the affected devices (it didn't happen to all) the signal went from the usual 4 bars to 2, but still showing a signal and no ! next to it to signify there was no internet. The browsers just had trouble connecting and then the message no internet check your settings appears.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

fr8ys · ‎10-09-2024

Not noticed the lights and it re-connects pretty quickly every time, certainly less than a minute.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

Michelle-TalkTalk · ‎10-09-2024

Thanks for confirming. Have you noticed if any of the lights change on the ONT when this happens?

Does it re-connect on its own or do you have to reboot the eero?

Michelle

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

fr8ys · ‎10-09-2024

It's on various devices and the PC is in the same room.

We have a bungalow so coverage is good and normally a full signal to all rooms.

Just the one Eero.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

Michelle-TalkTalk · ‎10-09-2024

Thank you 🙂 I've run a test on the line now which is clear and I also can't see any re-connections on the line. Does it seem to happen to certain devices only (devices further away from the eero) How many eeros do you currently have?

Michelle

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

fr8ys · ‎10-09-2024

@Michelle-TalkTalk

Doh! Done now.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

Michelle-TalkTalk · ‎10-09-2024

Morning @fr8ys

No problem. Could you add your Account number to your Community Profile please.

Thanks

Michelle 🙂

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

NEED SOME HELP?

Internet dropouts