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Internet keeps dropping out although router light stays white and modem lights all green

SimonFD
First Timer
Private Message TalkTalk

on ‎15-12-2024 08:59 PM

Message 3 of 3

I think others are experiencing this too? I’ve had to restart my router (the black hub type) dozens of times since Friday 13th Dec and it’s getting boring. 

Is there any estimate when this problem might be fixed please?

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎16-12-2024 11:25 AM

Message 1 of 3

Hi Simon

 

Our teams are working with Networks and vendors to investigate this issue as quickly as possible.

 

As soon as we know more, we will update our community.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎15-12-2024 09:50 PM

Message 2 of 3

Staff will respond during the day, @SimonFD, so look out for a reply in this thread then.

 

Please don't add to other customers' threads on this matter as it pushes the original poster's topic back in the queue for attention. 

 

Talktalk pays more attention to separate threads on a topic, rather than "me too" comments.

Gliwmaeden2, a fellow customer.
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