Issues with connection dropping

[Aaron_Campion]

My internet connection for the last hour has been going down for around 15-20 mins then coming back on for a few mins. 

I’ve tried restarting the router however the connection went down with a couple of minutes.

i have done a line test on talk talk website which says no issues.

anyone else having issues?

[Aaron_Campion]

Hi Michelle,

thanks for the update

[Michelle-TalkTalk]

Hello,

I've re-checked for an update and the fault has been assigned to a Openreach line engineer this afternoon to resolve the fault. I'll check again first thing in the morning.

Thanks

Michelle

[Debbie-TalkTalk]

Hi @Aaron_Campion 

No problem. I will check on this again later this afternoon for any additional updates from Openreach.

There are no timescales at the moment but I will keep monitoring for updates.

[Aaron_Campion]

Hi Debbie,

many thanks for your reply. Do you know when openreach might attend?

Thanks

[Debbie-TalkTalk]

Hi @Aaron_Campion 

The line test has detected a potential external line fault so we've passed this over to Openreach now to complete an external line investigation. We'll monitor the fault for any additional updates for you.

Thanks

[Aaron_Campion]

I have the Sagemcom WiFi Hubs however not sure of the model number. Will check when I get home.

i tested my internet this morning and was still having issues. I have found the WiFi drops whenever u use it. 

it will come back on but once u load a video or load a game the internet drops again

[Divsec]

Hi @Aaron_Campion you don't mention which router you are using?

Your post has been escalated.