Kernel Panic leads to frequent router resets

[jebus1967]

Hi I am having frequent router reset issues due to a Kernel panic in my router's firmware.

The message reads as follows:

1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER

The outcome is that all of my Smarthome devices frequently lose their connection, including (most annoyingly my Sonos surround sound system, my HomeAassistant SmartHome hub and My Harmony IR remote control hub. It seems to be a constant battle to keep all my things connected.

I have attached my full system log below. But please can you resolve this issue, either remotely or directly? I reported this problem once before and you sent me another ADSL router. However it was exactly the same make and model (and firmware version) as my existing router and made no difference whatsoever! I am on your full fibre package, but am seriously considering migrating to another company unless these issues can be fixed!

Please resolve!

[Karl-TalkTalk]

Hi

Would you like to swap out the router ?

Karl

[jebus1967]

Hi. I just looked. The kernel panics are back also.

[Karl-TalkTalk]

Hi

The firmware will not make any changes to wifi but is solely to stop the kernal panic issue.

Try a pin reset of the router, then see if the wifi still drops.

Karl.

[jebus1967]

Yes, there are no more Kernel panics from what I can see. But now many of my smarthome devices (I have over 40) are having a lot of trouble both connecting to and staying connected to my WiFi?

[Michelle-TalkTalk]

Good morning,

Yes, we changed this to a different version of firmware which will resolve this specific issue. We will check back in with you on Friday to see how you're getting on.

Thanks

Michelle

[jebus1967]

Thanks Debbi. I will do. But when you say you made changes, can you tell me exactly what you did? You mean you upgraded the firmware? How can I check the firmware version? Thanks.

[Debbie-TalkTalk]

Hi jebus1967

I'm really sorry to hear this.

I've made a change to your router firmware, please can you monitor the connection over the next few days and let us know how it compares.

Thanks

Debbie