Move engineer booking

[CaptainDallas]

Hi,

This is a simple request I think, but can't see a way to do this online.

I am upgrading my broadband from Fibre 65 to Fibre 500.

An engineer has been booked for 24th January 2025, in the afternoon slot.

However, I now have a hospital appointment then - so I want to change the appointment to the same day (24th January), but the morning slot.

Please someone confirm this can be done?

Thanks.

[Gliwmaeden2]

@CaptainDallas, sorry, but the only people who could move the appointment would have been Talktalk support staff and they are not on here as late as 5pm on Fridays. 

The quickest way to change it would have been through agents on 03451 720088 [open till 7pm] or Chat - live till 9pm.

That's still worth trying, during the day, if there's any problem changing the hospital appointment. 

[CaptainDallas]

Right, can't help thinking if this has been dealt with when I posted, it could have been moved.

I don't trust TalkTalk at all, so I'm going to keep the original appointment and try to move my hospital appointment.

I have a life-changing condition, but such is the poor service I'm receiving from TalkTalk, I don't want the stress of trying a simple rearrangement.

[Chris-TalkTalk]

Hi CaptainDallas,

Yes, I'm sorry but you will need to rearrange the engineer appointment for a later date

Chris

[Gliwmaeden2]

@CaptainDallas, it may be harder to make it sooner, rather than later.

If you have not been given a contact number, use the normal contact details here, ASAP to widen the choice of dates / times:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Staff will not be on here over the weekend. They should be able to double check any arrangements for you once they are back again next week. 

Is it Openreach or City Fibre ....as they may have different arrangements  / flexibility for changing appointment times?

[DJI_MINI_2_SE]

If i remember correctly the conformation email from TT gave a link to use to change the appointment.

Edit to add 

I was wrong about the link the info is below - 

You can change your engineer appointment anytime up to 4pm the working day before - just give us a call. Unfortunately, as the Openreach engineers are in high demand, we won’t be able to book a date that is sooner.