CityFibre installed our new line and hub on 15 November. It has not worked at all, despite many hours on the phone, via chat rooms and an engineer visit on 7 December. He spent nearly an hour trying to sort it without success and went away saying he would contact TalkTalk. That's the last I heard about it, except for an email asking how the engineer's visit went. I have just phone TalkTalk again and was put in a queue to the technical team but after 15 minutes I had to hang up and get on with my work. I phoned the CityFibre helpline which offered two options, neither of which covered my problem, and it cut off my call! Is there anyone out there who can help please?
